Refund policy

Rust & Rose Return Policy

We hope you love your purchase from Rust & Rose! If something isn’t quite right, please review our return policy below.

Custom & Personalized Orders

All custom and personalized orders are final sale and cannot be returned, exchanged, or refunded. This includes custom shirts, sweatshirts, wood signs, and any item made or personalized specifically for you.

Boutique & Non-Custom Items

Eligible non-custom items may be returned within 14 days of the date your order is received.

To be eligible for a return, items must be:

Unworn and unused

In their original condition

Free from stains, odors, makeup, pet hair, or other signs of wear

Returned with original tags attached, when applicable

Items that do not meet these conditions may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible so we can make it right. Photos of the item may be requested.

Refunds

Once your return is received and inspected, approved refunds will be issued to the original payment method. Please allow several business days for your bank or card provider to process the refund.

Final Sale Items

Custom/personalized items and any merchandise clearly marked Final Sale cannot be returned or exchanged.

For return requests or questions, please contact Rust & Rose through our Contact Us page.